Delivering The Goods

In my short business career I've learned one thing: for every problem, there's an opportunity to shine.

Over the past 3 months, I've had intermittent problems with my Comcast Internet. My modem resets randomly, then I can't get on for a couple of days, then I can, then I can't. I called tech support and the guy said nothing was wrong, the "system must be busy". On Friday, I had had enough. I called 1-888-COMCAST & asked for a technician this time. They told me he'd be out at my house on Saturday, between 8 and 10 AM.

At 8:05 AM, I got a call from Robert, our Comcast technician, to verify our appointment for that morning. He arrived shortly thereafter and greeted us warmly. He said "hi" to my kids first, who were bouncing on the couch. As I was getting ready to show him to the home office he said, "well, actually, I think I've already found your problem. On his way in, he glanced up and saw that our overhead cable line (yes, I live in Portland. We have overhead utilities) was partially broken, probably by a squirrel or the ice in January.

To make a long story short, Robert, in his 3 1/2 hour visit, replaced the overhead line, and also felt the need to replace my digital cable line as well as all of the coaxial cable leading to our computer. He also installed a signal booster for the upstairs bedrooms. On his way out, he thanked ME.

Total Charge: $0. ($40 for his cost on the booster)

Comcast shined today.

With all of the technology in the world, it still clear that it's the tiny human touches that make a difference.

Add something human to your business...people will notice.